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VSMarketing

Physical Therapy

60% reduction in manual tasks

A busy PT practice was losing inquiries to slow follow-up and drowning staff in manual scheduling, reminders, and intake processing.

Client: Regional physical therapy practiceTimeframe: 3 months

The challenge

Where they started.

New patient inquiries came through website forms, phone, and referral partners-but follow-up was inconsistent. Front desk staff spent hours on appointment reminders, insurance verification calls, and manual data entry between systems. When marketing started working, operations couldn't keep up.

60%

Reduction in manual tasks

+52%

Inquiry-to-appointment conversion

4 hrs

Daily staff time recovered

Our approach

What we built.

  1. 1

    Mapped the full patient journey from inquiry through first appointment

  2. 2

    Integrated CRM with scheduling and automated inquiry routing by location

  3. 3

    Built automated email and text follow-up sequences for new inquiries

  4. 4

    Implemented AI-assisted intake form processing and insurance verification workflows

  5. 5

    Created executive dashboard showing inquiry volume, conversion, and staff workload

Capabilities

Services in the growth system.

  • CRM integration
  • Marketing automation
  • AI workflow automation
  • Patient intake optimization
  • Executive dashboard

Want results like these for your practice?

Schedule a strategy session to discuss your goals and market.